TrainPal is awful
TrainPal changed my tickets just before travel, blamed me, and then refused to help. I had no choice but to buy a brand new ticket. Customer service is very slow and poor, with no sense of consistency or that anyone at TrainPal cares. TrainPal promised it would share chat transcripts, as normal companies do by default - but has after weeks of asking now refused. How does this meet UK Data Protection Act requirements? TrainPal has repeatedly ignored requests for its legal address at which court action letters could be sent. Apart from the incredible rudeness in ignoring my repeated request, how can a company offer in the UK outside of the law? Do yourself a favour and book direct with a UK based train operator, within the reach of UK law.