Poor quality control. Worse customer service...
I had a cheap £20 pair of O'Neil sunglasses that I wanted to upgrade. I'd never bought expensive sunglasses before but reviews for WP seemed fantastic, and they claimed that their glasses were indestructible(!) and came with a lifetime warranty, so I took the plunge and spent £200 on The Sloan Polarized glasses. Loved them, for about 4 years until the logo on both sides of the arms began to rust - really odd as they only went from case-to-face and back. I made a warranty claim but was confused as they wanted to charge £50 for a replacement when the lifetime warranty was offered during my original purchase. This isn't a lifetime warranty at all. Anyway, I went ahead and bought the "warranty", claimed a replacement pair, and even bought an additional third pair via the checkout special offer. Loved them...for about 3 years, until the hinges snapped on the arms. WP now want another £50 warranty fee to claim another replacement. Brittany, their customer service advisor, has dealt with my claim via the chat function on their website - no apology for the poor quality control, no effort to compensate a customer of 7 years who has spent £300 with them, just nauseating enthusiasm pushing their warranty at me to get me to spend another £50. Never going to happen! So to conclude, you will spend around £200+ on a pair of glasses that will last less than 5 years, then WP will try to fleece you for £50 each time they break. The true reality is that the quality of these glasses is not even worth the £50 shipping fee. They are garbage. Oh and my cheap £20 O'Neil glasses...still going strong. Avoid these overpriced glasses. They are poorly made and the warranty is a scam!