5 stars to Warren, 1 star to the company.
5 stars to Warren, he was wonderful! But the company makes me uneasy. It seemed like bait and switch to me. The free version of the software indicated I had many files that were recoverable so I bought the full version. But it scanned for two days and didn't finish. I tried to restore the found files, but it restored only 4 photos in two days. I emailed support because I could not find the technical support chat. I had to ask for the chat line three times. Every response was to a single question. Once on the chat they offered to manually restore my files. If they could do it manually, why couldn't the software they sell online do it? They charge $399 for the service! You can see why it appears to be bait and switch. I negotiated a rate similar to what I could find elsewhere, but it left a distasteful feeling.