Blamed me for faulty product
Wig had a fault and I was instead told it was my fault due to sizing. I recently bought a wig from this company that was supposed to be glueless. However when it arrived it was clear that there was a deep crease in the lace that would mean that it couldn't lay flat at the front and instead stuck up. I reached out for support and they insisted this was my fault for picking the wrong size despite me showing pictures of it still sticking up without the wig being worn. the advice I was given is that I should instead use the sticky tabs or wig glue to ensure it stays flat but the whole reason I bought this wig was because it was advertised as glueless. Now I have to pay additional money to return it even though it is not my fault and due to a fault with the product, which means that I've paid for delivery, hidden shipping taxes and now return postage without receiving a usable product. I would here despite their prices being higher than other sellers because previously the experience has been better - but this has been really disappointing.