Awful Experience
Awful experience. Booked two tickets for a domestic Indonesian flight departing in May. Our flight was cancelled in April due to coronavirus and so I was told I could apply for a refund via the app. I tried this and got most of the way through the process (the app even told me how much money I would be refunded) but when it came to entering my bank details, no UK bank names appeared in the drop down list which meant I couldn't finish the process. I messaged Tiket.com via Whatsapp who said they could only refund me if I had an Indonesian bank account... When I said I was from the UK, they asked me if I had an Indonesian friend with a bank account I could use! Very unprofessional and I find this immensely suspicious because I PAID with a UK bank account! So it seems they can take your money just fine, but they suddenly have issues when it comes to returning it.... They then promised me a credit voucher but it has been 3 months since then and there is no sign of it.... Every time I message support they COMPLETELY ignore my actual questions and answer different ones to try to get rid of me. I have lost £140 in total. NEVER book via Tiket.com if you do not live in Indonesia, they will rip you off.