They lost a old customer thanks to the AI
I used to buy from their website occasionally. Today, I wanted to place an order but noticed they still had my old address. I tried to update it, but the form has a character limit, preventing me from entering the correct address (they should have hired a very cheap developer for such a mistake that!). I can't even workaround it with abbreviations. When I contacted support, I was greeted by an unhelpful AI that couldn't assist. I asked to speak with a human, but my request was denied. I searched for contact options and only found useless FAQS or AI-generated responses. I'll delete my account because I refuse to support a company that shows so little regard for its customers. However, there's no option to delete the account. The FAQ gives a lame excuse about needing to keep track of orders, but that's not how the law works. I can remove all editable details, but my account still exists (whatever that means). I can't delete it, and as a result, the company has lost a customer who had been with them since at least 2012.