Insta360 store act like scammers - want to extract more money than help
Day after ordering a package (which originally had a 7 day wait for stock) I contacted customer services to try to amend the order. On live chat for 30 mins but 10 mins after contacting them (and waiting), surprisingly order moves to despatched phase and agent says nothing more can be done and that I should keep the one item (that I actually wanted to exchange for a more expensive item) rather than return it for a refund as would have to pay for return shipping.