HORRENDOUS!! The only birthday surprise was how shitty this company is
HORRENDOUS!!! A word that dosent even begin to cover my horrible experience with this company. It began with no given advice or warning that check in MUST BE COMPLETED BEFORE ARRIVING AT THE AIRPORT! Frontier desk agents who were also very rude and not helpful upon arrival on time mind ypu charged us $25 per ticket print out due to check in closing on the app that you must download that closes every hour on the hour. So already $75 spent on 3 pieces of paper from rude agents we headed out for my sons birthday treat trip from Phila international to MCO Orlando round trip tickets were what we bought with a hotel package. Round trip meaning go back to where you came from right? WRONG! Somehow after receiving a confirmation email stating flight back to Philadelphia confirmed the tickets showed flying back to Trenton?! Upon calling I was told by an agent that I would not get a different answer from the supervisor that I requested to speak to 3 times, after the agent not only lied about "one way ticket insurance" after I inquired as to what the insurance covers but also decided to listen in on a conversation I was having with my children while I was being told that I was being put on hold while a supervisor is retrieved. The agent then attempted to try to hang up on me then putting me on actual hold (background music must play otherwise they are listening to your side conversations), getting back on the phone to try to dissuade me from speaking with the supervisor saying it would be easier for a call back within 4 hours. I declined multiple times having to repetively say I wish to wait to speak to a supervisor I don't care how long im on hold. Magically less then 3 minutes later a supervisor is on the phone admitting not just that the previous agent lied (one way ticket insurance does not even exist for ROUND TRIP tickets 🙄 hello? Ya think?! But also that there was a technical issue but somehow that is still my fault and not only do I not get my insurance honored that I bought but I also had to pay an extra $800 last minute to buy new tickets to fly back to where I came from ROUND TRIP!!! RUN DONT WALK FAR AWAY FROM TRIP.COM THEY ARE A SCAM AND DONT EVEN HAVE AMERICAN AGENTS ASSISTING YOU. BOYCOTT THIS COMPANY AND THEIR BS INSURANCE SCAM AS WELL!