Deceptive, Predatory Sales Tactics
This company practices deceptive sales tactics in an attempt to lock customers in a revolving service, coating unwitting customers thousands each year. They do not notify a new customer of the three day "cool down" period for cancelling, required by the federal government. They will often send out someone to service the home within one day of signing a contract as to work around anyone who may want to cancel. I had an issue with brown widows in my shed and that was all I would have needed their service for. The salesperson stated that they would conduct three treatments "discounted" @ $215 a service. Once the third service was done, I thought I was done with them. Two months later, they sent a text stating that someone would be by to service my house. I called their customer support telling them that the contract had been fulfilled. The customer support person told me that I am actually contracted for 5 services. I can't afford to have them come to my house and said as much. They offered to wait until the next month to perform a service for only $100. I agreed. Instead, they sent out someone two weeks later and charged me the full amount. I called again and they denied their previous offer and told me I'm locked in for two years worth of services and if I wish to cancel, I would owe the total that was discounted for each service which would come to $994. Unfortunately, I have no copy of the original contract as they only offer a signature box to sign once an agreement has been made (in good faith). This company is a scam service using high pressure sales tactics. I refused to pay the cancellation fee and they promptly sent me to collections and reported a delinquency on my credit report. I am currently working with an attorney on a class action lawsuit and strongly encourage anyone else who has been through this to look into joining the lawsuit as well.