This is a fraudulent company
This is a fraudulent company. The goods they sold me were totally misrepresented and the description was lies. Also they claim on their web site under 'Our Story' to be an American company based in California, their web address is smartdeconline.com, but they are based in China. The company contact is Zeng Yunting and the address is 179, Xinhe Road, Shenzhen, Guangdong, China. Steer well clear. I purchased drinking glasses described as 100% crystal, hand blown, made by artisans. The pictures looked lovely. I paid £46 for a pair. What arrived was 2 machine manufactured glasses of poor quality, almost plastic in how they felt, I would not have paid £5 for them in Tesco. When I complained to the company they made it as difficult as possible to return the items. They refused to send a return label, and said the return was at the purchasers expense even though the product had been significantly mis-represented, they refused to give a return address unless it was requested directly, they stipulated what carrier could be used, told me how expensive it would be for me to return the items, used scare tactics to try and dissuade me from making the return and offered me £6 back to not return them. I am now £58 out of pocked and waiting to see what excuse they make to avoid paying the refund. If I could give zero stars I would.