Mammotion Luba 3 5000 plagued with problems
Promising mower, but two prolonged faults in four months and no direct technical support I bought the Luba 3 AWD 5000 in March this year with high expectations. Under four months on, I have spent an extraordinary amount of time simply trying to get it to work reliably. The first problem appeared early: the mower kept losing its WiFi connection. Resolving it took 32 emails and several weeks. Not long after, a second fault emerged: the machine began only partially cutting the lawn, skipping whole areas and leaving them uncut. I am now 23 emails into reporting this one, and it is still unresolved. In the meantime I have to manually drive the mower to the missed sections to finish the job, which rather defeats the point of an autonomous machine. That is more than fifty emails to support on a mower I have owned for under four months. Between the two issues I have lost hours re-mapping lawns and repeatedly uploading diagnostic logs, and I have installed every software update released. Throughout, I have never once been put in direct contact with the technical team. I am simply told my reports have been 'passed on', after which nothing happens. Faults happen with any technology. What concerns me is the complete absence of an effective process to resolve them. For a machine at this price, on this timeline, that is not good enough. I would genuinely like to update this review positively, but that depends on Mammotion engaging directly and providing a proper resolution, whether a fully working replacement or another remedy. As things stand, I could not recommend it.