Awful experience will never order again from Rosegal
Excellent customer service when placing your order after that forget any help from then on! placed my order on the 19th June, received it yesterday 7th July on top of the £135 order I placed finally got a "Potential Fraud" phone call, turned out to be DHL who left a voicemail, call them back told I owe £57 in Customs tax! After contacting Rosegal via email I was told it happens sometimes and when I told them my parcel wasn't going to be here in time I said wanted my money back i was told i had no choice but to pay the £57 as the parcel may get lost and not back to Rosegal and then i wouldn't get my money back anyway! Won't be ordering from them again at all