I have the worst experience with UOB…
I have the worst experience with UOB compared with other banks. Lousy customer service beyond any words can explain. I applied for Cashplus loan from UOB online on 26 Jun 2020. Never did i expect that nobody actually bother to return any calls to update me on my application status, whether my documents are complete or not or how long does it take for a normal application to go through, instead I have to call everyday to get myself updated. Each time I call, I speak to different staff over the phone. Along the way, i highlighted my concerns that I need the funds urgently. Each time the staff will tell me, yes its been highlighted and the relevant department is aware that it is urgent... blah blah blah.... Up till today, i have yet to get any response from UOB whether my application has been approved or not. Please bear in mind that there has to be a reason why customer request to expedite an application or customer says he or she needs the funds urgently. Please try to understand the predicament of the customer. Otherwise the customer wont call everyday begging for her request to be attended to.