Don’t bother! You will be ripped off
Update 2: 1. It took 2 weeks to convert 1 PNG into PSD. It took me 10 minutes converting 75 PNGs into PSD. You are meant to be a manufacturer, but don’t have the equipment let alone the communication skills. No you send me samples that were WRONG, didn’t follow the pattern and then send me fabric to fix YOUR mistake. 2. I wouldn’t have had a problem being charge an extra 2$ for a change of zip style. The problem was your “designer” didn’t do it right in the first place. And completely ignored instructions. 3. When Sarah has I problem sending messages but stops the second a problem arises to then ignore these messages, that’s not “bank holiday” issues that’s just avoiding problems. 4.When you didn’t do the sample correctly to begin with and considering 2 out of 3 are messed up because you didn’t listen and just did your own thing. You don’t value business you value stress free money. And the “resolution” was to delete this review first. Update 1: I was contacted by MMS in the middle of the night ( bizzare given “Sarah” wouldn’t reply to me until the 8th as it’s a “bank holiday” asking me if there is anything we can do to rectify the issues and delete the review which makes me believe they have far more 1 star reviews and managed to get their customers to delete. I then again explained everything and I was meet by more gaslighting & blaming me again for them not doing their jobs. Her response regarding the zipper was “ I told you it’s not in stock and to wait until bulk order” why would I wait until I’ve ordered 5k items. That’s the entire point of a sample. This was after she said “ I’m confused why you never bought up the zipper prior. She then decided to go with the above excuse. It took them almost 3 months to do 3 samples and they still decided to do whatever they wanted. She complained they make a loss on samples. At $200 each I fail to understand how. $600 she refuses to refund and now I need to go to the bank and get it back and open a fraud case against MMS. I contacted MMS clothing back in July. I was dealing with “Sarah”. At first they were brilliant. But as soon as they had my money, silence. Emails don’t get responded too or they take days to reply. After the tech pack etc was done ( which is in Chinese so you can’t even use it elsewhere like they say you can) we agreed on a 4 week turn around on the 3 samples. Well it’s been 8 weeks and still don’t have a usable sample. Changes that were requested just didn’t get done and ignored. They got one of the samples so wrong and rather than changing it to what it had to be, they send me fabric to do it myself. Based on around $200 per sample, it’s a joke to not rectify the problems they caused. The gaslighting & customer blaming is just bizzare to me as well. I told them the sample was wrong & “Sarah” was arguing that it’s “ my designs they are copying” when I send her a picture of a sample made in the U.K. and the Machinist managed to follow my pattern perfectly, they then said they would fix it. All I got was fabric in the post. You’ll hear a lot of excuses from them. 1. The weather it’s to hot, our machines don’t work. 2. The weather is to hot our suppliers aren’t working 3. I was on a business trip 4. It’s a holiday ( they seem to have a lot of holidays between September and now) The language barrier is also not worth the hassle. Speaking English and understanding it are two different things. And understanding isn’t a skill they posses. When I raised concerns on Wednesday, “Sarah” replied for a change, when I then asked what the extra fabric was for and if they expect me to fix it myself, silence. She then emailed me a bunch of “next steps” for production but refused to reply to my email and what’s app message. When I then said it’s clearly a scam and I want my money back, I was told the next day they are on yet again another holiday. I’m now having to call the bank and get my money back.