Very difficult to do a simple return - still in progress
I was very happy with the range on the website after following a Facebook link. Especially without being able to go to the shops for such a long time however. After a few weeks to arrive, most of the products were VERY large in the small size. There were many beautiful patterns but large, flattering sizes and big differences of what a 'small' looked like across the range. Online you can apparently only choose from defective reasons eg. damaged, colour faded, wrong size sent etc and send a picture for each one. I followed the instructions online to get the email address and advise of my reasons, I was then presented with options of discounted. 1.【Get the new size or same value item at 50% off】: Considering the return fee might be expensive, you can keep the original item and just pay us 50% price of the size or same value item you want, then we will send you the new item by standard tracked shipping（it will arrive in 7-10 working days）, and the shipping fee is chargable. 2.【Return to exchange】: If you need to exchange it for another size, we are sorry that you may need to return it at your own expense and we will pay for sending the size you want, is that acceptable? 3.【keep the items and offer you 20% refund and 15% coupon code】: Considering the return shipping fee might be expensive, if your clothes are wearable or suitable for others, you can also consider to keep them, we will offer you 20% refund of the item price and a 15% coupon code as the compensation. 4.【Return to refund】: You can return the items at your own expense and we will refund for the items you returned, except any shipping fees. NOT trusting the inconsistency of the sizing I chose option four. A straight refund and I will pay for postage. The agent (Lawrence) who had been helpful until this point advised someone else would be in touch and apologised for the inconvenience. This morning I receive a template email with links to the returns process and advising me to follow the process online so i've gone around in circles. Their websites states they have a UK address for returns which i am not going to re-request and am more than happy to start a social media campaign against them if further hurdles are added