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maggie liu

美国

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Royaldesign

Pots arrived all broken and no response to take care of it

Three of the plant pots I ordered arrived broken, and one was missing entirely. The shipment took almost three weeks to arrive, and when it finally did, the condition was poor. I tried to contact their customer service three times already, but no response. I believe they are based in Germany, and their customer service hours are inconvenient for someone in the US California time zone. Ultimately, I had to contact my bank to dispute the charge. I'm extremely disappointed with this experience and will never order from them again.

2024-08-14已认证