Tema prestashop
I am writing regarding the purchase of your PrestaShop theme along with the installation service. After the installation carried out by your team, I noticed that the theme is not compatible with my PrestaShop version and it does not work properly. I have contacted your support several times, and the developer attempted to fix the issue, but it has not been permanently resolved. I was also informed that the theme developer had approved the refund, however to date I have not received anything, despite my repeated follow-ups. This has been a very poor service experience.