Customer Service
1: All wigs came with good quality lace, but weren’t always styled like the Ad. Curls shouldn’t drop after one hour of use. You’re either using minimal heat or sending a wig with a different natural curl pattern than the one selected. 2: Some came too thin/split ends. Women want volume, not wigs that look and feel like they’re missing bundles. There’s ways to achieve a natural look, without adding too many or too little. Considering your price range, you must step up your hair quality to match! 3: Wigs (advertised as in stock) take much longer to ship, than what’s listed on your social media and website. YOUR SHIPPING STATES: Processing time All in-stock products can be shipped out within 2 business days. Processing time of other items or some options labeled with special shipping days, please refer to the custom days on the product page. Expedited shipping 2-5 business days by DHL, FedEx, UPS. *having customers then wait 7-14 business days 99% of the time, means you’re unprepared to sell the wigs advertised. 3: Customers are able to purchase wigs (out of stock) without knowing they’re out of stock. Most businesses give the curtesy of listing an item as “out of stock,” to prevent one from placing the order. 4: If you’re going to refund or discount customers after a delay, you should still kindly send the product you delayed to begin with. 5: Deleting comments and “approving reviews” is unprofessional. You need to handle mixed feedback from paying customers, in order to grow and succeed as a business.