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Ashley

美国

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PCBWay

Not a good experience

Not a good experience. Our first time ordering assembled PCBs. Not good if you are not experienced. Communication is not good for example, they did not advise of a 10% tolerance in the PCB thickness (which I see that a competitor does advise, within the quote system so that you realize up front). Another example is they did not advise of the 25% import tariff to the US. That was a huge amount for us - almost $1600 which we were not expecting to get a bill from Fedex for. Would have been very important to know up front. The project was a few weeks later than projected as well. Customer service is very un-caring; definitely a "if you don't like it, go somewhere else" attitude. Overall, not a good experience and we will try a competitor for our next order. I will update with more of a comparison after we have done so.

2022-08-09