We have been without Ac for 11 days
We have been without Ac for 11 days. Our AC is 3 years old. Installed by a service company super home provided. New inside and outside unit plus a new nest thermostat. But they used the old wiring to the thermostat and our old flue, who knows what other old parts they used. Our aC went out a few weeks ago. It was down about 4-5 days before their service company showed up. It turned on the day before he came and he couldn’t find anything wrong. This was the second time it went down in 2 weeks. Both times the unit turned back on. We had them check it out. He couldn’t figure out the problem. When it went down a third time on a Thursday and this time it didn’t turn back on. They couldn’t come back out until Tuesday. 100 plus in Texas. We did reach out again and he got here Monday. He was here 3-4 hours asking us for a manual and calling the manufacturer. I understand calling the manufacturer. But why send the same guy as last time and since it’s a recall super would only use the same company. He recommended a tune up or cleaning and stated it should be done every 5 years. Reminder this unit is 3 years old. They could do it for $400. He said we can use a different company they neee to be licensed. Monday he stated the part would be here Wednesday and he would be his first stop. 11:30 rolls around no tech or call. I reached out to the service company. They said someone would call back. They called my wife and said we needed to do the cleaning first for $400. This is a warranty part their second trip here. They are holding a free warranty part for more money. I called them and asked why. I have another company coming tomorrow for the cleaning. I reached out and spoke with 5 different companies. Their prices $90 to $180 for the cleaning. I guess they thought because of the heat. We would be an easy target. The answering service sounds like a third party from another country. They were hard to understand. They wouldn’t connect me to a manager. I don’t advise using this company or the vendors they recommend.