Lost parcel
Was a regular customer as I ordered stuffs from overseas every month and use vpost regularly. But recent event make me felt that their service is of real low quality. They placed my parcel outside my house without informing me. They told me that the deliveryman tried to press the doll bell and nobody open the door (I am pretty sure I am at home during that time and there is no door bell sound). Even if I am not at home, how can the deliveryman place the parcel outside without even informing me. And they told me it is their usual practice. End up I lost my parcel as I suspect somebody stole it or they did not even deliver it in first place. After wasting 2 hrs, they told me they will investigate and get back to me. Since 29 Dec, i have been trying to call them to enquire about my parcel status (with the hope that it is not lost) and they always tell me that they will get back to me in 3 days. But they never ever get back to me only after quite some time, when I lost my patience, thus I demanded for a manager call back on the same day, But the manager only call me back a few days later. Since then I have wasted more than 5 hours of time trying to talk to them/get into their hotline. There are also different statement of what happen to my parcel by different customer service officers. How can there be different statements of what happen to my parcel being given by your customer service officers??? After i requested for a manager to call me twice on different days, finally a manager called me on 12th Jan and she said that the item has been reported lost. She told me that another person (why another person??) will call me in 3 days time. I do not believe they will call me back based on my past experience and i am right. Nobody call me again and i had to call the hotline. On 18th Jan, I have been waiting for a response from these jokers and there is literally 0 response from them, thus I called into their hotline and demanded a manager to call back. This time round, somebody did call me back on the same day. But guess what, he told me to wait for another 3 days!!! What a joke!!! Singpost/Vpost you guys really need to wake up. Do you know how many 3 days have I waited? Don't let your inefficiency be a burden to your customers. Furthermoire you all have never ever honor the 3 days update promise to me. Very low quality service. Then in the afternoon, some manager called me and asked me for my email. He said he will be sending me a form and refund me back based on singpost terms. However he did not share with me in detail on what singpost terms means until I ask him about it. He then shared with me that singpost will only cover up to 50% of the cost of my goods. Hello!!! Are you serious? You all are the ones who did not deliver my mail. It can be your mailer who stole my goods and now you all do not even want to compensate me fairly. I did not even ask you guys to compensate me for my loss of time. And if I did not ask the caller on what singpost compensation terms is, I am pretty sure he will not even tell me and simply end the call with me to brush me off. No wonder all the staffs that I encounter till now give me such bad service as the manager did not even lead by example. To sum things up, although I have been promised by singpost/vpost that they will call me within 3 working days to give me an update, but they have never ever call me. I am always the one who called after 4 or 5 days later. They are not apologetic at all. All of them will brush you off by telling you that they will get back to you in 3 days. But believe me, they never ever did. Good luck if you deal with them. Reently they finally admit that the package was lost. They asked for my bank details and promise refund in 10 days. It is more than 10 days and no refund is being made. What a useless company from the head to toes!!!!! Incredible disappointing!!!! Thumbs down to this company!!!! I would love to give 0 stars or even negative if this website allows me to!!! CAS6082631