Very disappointing experience with…
Very disappointing experience with Samsung appliances. We purchased a microwave, oven, cooker hood, dishwasher, and fridge. The microwave is small and feels outdated, the oven had a barely visible tape on the lamp that melted and left adhesive inside, the cooker hood is extremely noisy, and the dishwasher is also loud when draining water. Only the fridge has performed as expected so far. We expected much better quality and attention to detail from a brand like Samsung. While it is relatively easy to contact customer service, our experience has been frustrating because the solution offered was to arrange a paid service visit rather than acknowledge any responsibility for the issues we reported. In particular, regarding the oven, we were told that users should remove any plastic materials before first use, despite the tape being so small and inconspicuous that it was practically impossible to notice. Overall, based on our experience, the products have not lived up to expectations and the after-sales support has not provided satisfactory solutions. Unfortunately, I would not recommend Samsung home appliances and would encourage potential buyers to carefully research alternatives before making a purchase.