Great customer service - Would not rest until my problems were solved
I wasn't sure what to expect when I contacted Fender for help with not 1 but 2 bass guitars. Will D. was amazing and showed me that Fender really does care about its customers. He went as far as getting me a completely new bass because the first one had a truss rod/neck issue. And he had extreme attention to detail, taking the time to get me a missing allen key and even a bridge saddle for another bass I was having issues with. He stayed in contact with me for as long as I needed and seemed to genuinely care about the issues I was having. I have tons of Fender guitars and I feel even better about trusting them as a company after my experience with Will. He would not rest until all my problems were taken care of!