Quality products and even BETTER customer service
I have ordered from New Primal several times, mostly sauces and jerky, and recently the new spices. I have loved the products, the family enjoys the flavor of what I’m cooking with them, and I appreciate the heath aspects and quality of the ingredients. This last order I was going to try a variety of their newer sauces. I was watching the order get closer and closer to my house and on arrival day the box was delivered by the Postal Service in a garbage bag (literally a trash bag) with all my New Primal products mixed as a glass filled mess inside. I took some pictures and sent them to customer service. I could not of been more pleased with the response. The representative was friendly, and funny about the whole situation , making mention how the pictures that I sent were basically a good representation of 2020 in a nut shell. She then assured me that they were going to replace the order promptly and send it with extra care. When I received the intact package, it came with a nice note and a couple bags of jerky for my trouble. That is quality customer service, and it will keep me a loyal customer for a long time. On a side note one of the new sauces was the Smokey BBQ and it was great on the ribs I smoked this weekend on the grill. Thanks again Scott