Redeemed
I had my H20 mini less than one month and its broken! First the back right wheel started making a loud flicking noise. Then the deck splitt after the first week of riding. On the 3rd week the charger broke or the board broke I'm not sure which one but either way it doesn't charge anymore which is a common problem with these boards. You hit a few stones at full speed and the board essentially falls apart. For £400/$529 I would expect alot more, the board is not built to last. Do not buy this skateboard unless you intend you spend the same amount of money in replacement parts. Customer service was the worst, it was impossible to get straight answers from the customer service team. They recommend I buy parts from their website even after informing them of the issues that occurred on the board only after 3 weeks of riding. Not even offering any apology or even a discount code for their website so I could actually buy a replacement deck, wheels and charger. REMINDER: ONLY HAD THIS BOARD 3 WEEKS AT THIS POINT AND THEY STATED MY ISSUES DIDNT FALL UNDER THE WARRANTY. I reluctantly bought the charger for £55 I am now waiting to see if it is infact the charger that is faulty or the board itself but during this wait I've decided to get a refund and sell the charger when it arrives. I might of had the worst luck and received the most defective board they had in the workshop by mistake, but it still does not excuse the fact that they handled my situation with no care or consideration and with every other day emails sent with step by step procedures on what 'could' be done which was not getting nowhere. I trusted half of the youtube videos out there to help make my decision on which board to purchase but only after my purchase I seen that there are alot of short videos of customers who bought a skateboard from teamgee creating videos with the sole purpose of winning a skateboard/prize which goes to show that the customer is in need of another skateboard because their current teamgee skateboard is trashed after only having it for a short period of time. But a possibility of a free replacement would definitely make them want to make a video stating how awesome teamgee are if a freebie was on the cards. Don't trust the youtubers who are selling this board, they only ride them for a day or a week at most and then review the product before the issues start. I'm not saying to trust me but I ride a skateboard everyday, 4 days a week to work, 6 miles everytime and try to find the biggest hill's in my spare time. This board will not last if you use it everyday for commuting purposes If you live in Australia or perhaps somewhere with smooth cycle paths then maybe it would last 3 months, tops but let my mistake be a lesson and save yourself the time consuming process of purchasing and returning a product from teamgee. In my opinion SCAM, they have not proven otherwise. ******** EDIT ******** I got my refund. Unfortunately not in time for Christmas. I still stand by my previous review other than the "Scam" part. The company did come through in the end even offering a replacement board or a full refund. But I did have to fight to get it. If you are a UK resident. I strongly advise you to upgrade the wheels or get and upgraded offroad board as these boards aren't made for the UKs poorly constructed pothole riddled roads. Or buy the icloudwheel. Teamgee asked if I could remove this review. I said I would but I also think it is important for people to know what they are getting into when purchasing. You have a 30 day warranty but if you buy from amazon or 3rd party they keep the warranty until upon request of the customer. All exterior parts of the board do not come under warranty. Only INTERNAL damage. You must send video evidence to your seller if a refund is required. Due to brexit. All products come from China so it is a long time to wait. There is no UK warehouse so help is a long way off. Teamgee if you are reading this. Here is some advice. Do not sell to Britain. If you look at all of your reviews. They are coming from UK Customers who are not happy. I think you should either invest in a warehouse in the UK so we can get our boards fixed. We can also have delivered items without having to pay a £30 shipping fee on an item that costs £50 Actually reply to emails a bit faster and offer a 1 month exterior warranty. Anything that breaks within the first month you could send the parts for free but only for the first month. As my board fell apart after 3 weeks. This would of been very useful for myself. After a customer spent £400. This is one thing you can offer which would really help customers put their mind at ease and decrease the chances of reviews that is damaging to the company reputation. Stop AMAZON selling your product. Focus more on waterproofing and shock absorption. Thank you for my refund.