Do not use this company for flight…
Do not use this company for flight upgrades. STAY CLEAR OF THEM I WAS TOLD THAT AFTER 5 DAYS MY REFUND WOULD BE SENT 2 & 1/2 MONTHS LATER I AM STILL SENDING 5 EMAILS A DAY TO GET COMMUNICATION TO WAIT FOR IT HAHAHAHA 😆 there is NO CUSTOMER CARE SERVICE NOTHING. HOW THIS COMPANY OPERATES IS BEYOND ME. IM ONLY OWED A FLIGHT DOMESTIC IN SOUTH AFRICA 🇿🇦 BUT IM NOT GOING AWAY UNTIL EVERY CENT IS ELECTRONICALLY sent to he BANK ACCOUNT SENT O THEM 5 TIMES, HAD CORRESPONDENCE ASKING ME TO ACCEPT A CREDIT ON FUTURE PURCHASES YOU HAVE TO BE TAKING THE MICKEY. I SAID 6 WEEKS AND NO THEN CAME CORRESPONDENCE SAYING ...THEY HAVE ELECTRONIC ISSUES TRANSFERRING THE FUNDS TO MY ACCOUNT WHICH WOULD DELAY THE REFUND PROCESS ... YEP YOU GOT IT BY 5 DAYS... PLEASE PLEASE STAY AWAY FROM THEM AT ALL COSTS THEY WILL WEAR YOU DOWN SO YOU DONT GET A MONETARY REFUND.... THIEVES THATS ALL THEY ARE. JUST WENT O TO OPTIONTOWN CHAT 24 HR SERVICE EMILY COOPER WAS THE AGENT, AND AFTER MY QUERY REQUESTING THE REFUND SHE CLOSED THE CHAT... THAT SAYS EVERYTHING I DONT HOLD MY BREATH FOR MY REFUND..BUT IM GOING NOWHERE