Know what you're dealing with!
I bought a pair of boots that seemed to be a reasonable price. I should have read the shipping and cancellation/return policies first! The bad: they are SLOW in getting the products to you. Their refund policies allow them to keep your returned product AND your money! The worst: They send boots that look nice enough in a bag! By the time the boots got to me the tops were horribly wrinkled. They certainly were not fit for the occasion I bought them for. Once I figured out that they weren't going to get to me on time, I tried to cancel the order 8 times! They ignored the request. The other/unknown: The boots are not fit for formal wear due to the creases from shipping. But they are very comfortable. The insides make it obvious they are made by a smaller outfit, they are definitely not name brand. I don't know yet how long they will last. The better I guess: When I got back from my trip that I bought boots from that giant mail order company for, the boots from Manusual were at my house. When I asked to return them, they asked for pictures of the damage. After a couple days, I had to remind them that I sent the pictures. They responded with a link for me to buy a new pair for free, but I had to pay shipping! Figuring that was the best I was going to get out of them, I paid the shipping. Sure enough, the new pair showed up in a bag with the tops wrinkled.