Worst experience ever AVOID THIS BUSINESS!!!!!!
Ordered a 4l60e trans may 18th.after only receiving an invoice to my email for a week I decided to call and get a status update, on Monday I called and talked to a female named jen she said she would have a tracking number for me by the end of the week(transmission Ordered the previous Monday) was told usually a 7-10 day ship period. Two weeks went by and decided to call again on Monday was greeted my a gentleman who said jen would be in about an hour and got my number and would be contacted as soon as she came in,4hrs later and still no call so I decided to call again was answered by the same gentleman as earlier and was shocked she hadn't called and guaranteed me that he would personally handle the situation and have the transmission shipped and give me a tracking number by the end of the day(Monday) latest would be Tuesday. Once again Nothing so waited for another week and decided to call again on Monday and was answered by a woman named Kim at this point i expressed my frustration and said that they would do extended warranty at no charge(does no good for a transmission you haven't received) was told I would receive tracking information by Thursday maybe Friday at the latest.....still nothing, I decided to wait 2weeks and called and this time was greeted by kim again and was put on hold while she checked the status, was on hold for 15 minutes till she hung up so called back and reminded her I was and she said that it was still sitting there and would ship by the end of the week, at which point I asked her bluntly so the transmission is still there in your facility but I was billed within 20 minutes of the order being placed in may(at this point it near end of July) she stated yes, so I stated just cancel the order and refund my money at which point she got rude and said Fine if that's what you want ill pass it on to our accounting department and abruptly hung up on me. After several days of no refund and no phone calls being answered by them i contacted my bank and had to dispute the charges,luckily my bank got my money back.I work in the auto service industry and for someone to use the covid19 as an excuse for their poor customer service and lack of producing a product for their customers is appalling, how they managed to be in business 17 years is a complete shock to me, DO YOURSELF A FAVOR AND AVOID THE HEADACHE AND AVOID THIS COMPANY AT ALL COSTS, spend a little more money and get a quality product from a reputable business and stands behind their products ie: jasper, monter transmission,ect.