Did not received refund promised
I received email confirmation that they will refund my ticket. They refunded partial. But they never refunded the remainder which amount to $2060. I called them at least 10 times. Everytime I called, they keep saying it takes 2-3 billing cycle for the refund. We're 16 months in now and still no refund. Last time I called, they said they will not be refunding the remainder even though there is a written confirmation that they will. I'm thinking contacting a lawyer. Enough with the BS.