The service doesn't deserve the star
The service doesn't deserve the star. Honestly I've been requesting information updates since march when covid-19 started. I purchased my ticket to attend to a live event, the all idea is to be around people, the human contact! That is why you signed up to get the enery and the work done. But without official information directly customers, I realized by reading at my facebook feed that the event is happening, is virtual and is cheap. I payed for the VIP ticket to treat myself because I deserve it and I've worked hard for it. Al the sudden it is lack of customer service, I remember they where very quick taking my money over the phone when I booked for it, but only after requesting information I finally go the event details. Honestly right now they are forcing me to do a online event just like a webinar?, it is so creepy to participate of this. Just like a black mirror episode. They are going against consumer law by breaching their consumer contract, they are not offering a refund and they are using a hiperlink as terms and conditions . I am reporting them tomorrow to consumers affairs, because I have been polite enough and patiente waiting for a answer to my many emails. At the same time I've calling many times and they answer the phone but nobody speaks so the call keep runing and runing without nobody talking you back. I am taking legal actions tomorrow because I can not believe what is happening. Lack of information by their customer team and breaching the contract forcing me to attend a online event and a ticket* gor next year.