Dishonest Price Policy, Bad Customer Service
Bought the bike from their official store for 1445, had it delivered, two days later it went on sale on their Official Peloton Store page on Amazon for 1145 as a Prime deal. Despite having a price match policy, they passed the buck to Amazon even though this was on their official store page and refused to refund the difference. Peloton has a 100% refund policy and would rather waste time and money having me return it and repurchase it over honoring a price on their official store page on Amazon. Silly, dishonest, and frustrating. UPDATE/EDIT: The response from Peloton below is a perfect example of how they work. Apparently the person responding is the same one that designed their seat. 1. Even in a world where you have no control over a promotion on Amazon, you have control over how you respond to customers. 2. Sellers on Amazon enter an agreement with Amazon, and they are acting like innocent bystanders with no connection. Peloton also has a price match policy they conveniently ignore with this promotion. 3. If I was to return the bike and repurchase on Amazon to get my $300 back, the amount it will cost Peloton to pick up my bike that they already delivered and assembled, and deliver a new one, exceeds the amount it would cost them to grant me a refund of $300. 4. The online agent already had canned language ready to go to respond to a request like this, so Peloton knowingly chose to refuse price matching on this promotion.