I am going neutral with the option to…
I am going neutral with the option to move the rating higher. There are quite a few things I like, in fact other than the redemption process there wasn't anything that prevents me from giving them 5 stars. I will give credit to Mike who is in charge of customer service. Unlike many other sites, who will turn tale and run the first time a customer has an issue, Mike will read what you have to say, acknowledge your concerns, especially when they are valid, he may not agrée of be in a position to get you the resolution you feel is just, but he won't ghost you. I will give him props for that.