Worst long haul flight ever
Worst experience with check in and long haul flight ever! I tried to check in online and could not proceed past landing page online or in app as it did not recognise my booking number & flight number combination. The only option was to check in at airport. Just as I was leaving for the airport I got a WhatsApp message that my flight was delayed by 2 hours as extra technical checks on the plane was required & I should review email they sent me re options. No such email came until after that flight was complete. I could not get any information online or in the app because it did not recognise my details and there is no phone number to call. I had no choice but go to the airport. Because I could not check in online I was randomly allocated seats for the 3 of us travelling & we were not sitting together. All other low cost airlines I have used can at least manage that. When we went to board the first leg flight we saw passengers alighting from the plane we were about to get on - ‘technical issues’ or just late? Because the first leg was late we had to literally run to connecting flight and had no time to purchase food or drinks before boarding the connecting flight. AirAsia does not even provide complimentary water. For an 8 hour flight! I was sat next to the largest man on the flight & the seats are so small & cramped I was pushed into the aisle & then bashed by every person that passed by and my knees were jammed into the seat in front. Terrible. Will not use again.