Very Effective
I found the background check service to be very effective and efficient--especially considering the unique situation of Covid-19 when I needed the information. It is significantly more expensive than doing the process yourself, but we pay for expertise and convenience and received both. The points of positive feedback that I would give are as follows: -Customer service was very helpful. Answers were quick and easy to understand. -Point of contact created a group chat to streamline information and answer questions quickly. Never more than a half an hour between question and response. -very helpful with taking accurate finger prints (which can be difficult at home) -created specialized form to easily fill out all information accurately -very knowledgeable employees Points of constructive feedback: -updates on status could be given more frequently. I know that these are extraordinary times and things were very different from the usual turn around, but anxiety amongst foreigners living abroad was high. Most people needed these background checks to extend visas and were more sensitive than usual. Updates of "your paperwork has been accepted and is currently in process. We will keep you informed as we have more information" would have been appreciated