They deserve a zero
They deserve a zero. Horrible customer service and bad quality! They claim free returns but it is not. Purchased 4 dresses from them one was huge obviously not the correct size. I emailed them several of times and even messaged them on fb as directed from their website and no replies. When they did they told me to take pictures and send proof it was the wrong size. I did and they just said they would give me 20% refund with 50% off coupon. I said no of course because it's not like I can wear it even if I keep it. They gave me a few options which all led to me having to purchase more items in replacement of the other and having to pay shipping. I told them no thank you because I would be losing out on money I shouldn't have to due to their wrong sizing. They just finally told me to ship it back for free but will only refund once they've received the package not including any shipping I paid. I've been scammed before from other similar sites where they lied that they never received the item back and never refunded me so I didn't want to risk it. Don't waste your time and money. Other dresses I bought with this purchase is cheap too. Material is not good.