**AVIOD AVOID AVIOD**
**AVIOD AT EVERY COST** If could give no stars I would! I purchased a scooter for my son from AOVOPRO In March 2025, after riding it once the back wheel was broken and the battery wouldn’t hold it charge so I asked for a refund, this was refused and I was told they will send me a new part, I told them I wanted a refund and then got ignored. I was persistent and bombarded them with emails daily! Several months later I still wansnt getting anywhere and when they did reply all I got was “we send you refurbished scooter” fast forward to May 2025, they sent me a UK address to send the scooter back to which I drove 2 hours to personally take it myself, I let AOVOPRO know that I had given it to said UK shop and heard nothing! Again I emailed almost everyday and the odd reply but these were far and few between. Fast forward again to November 2025, the (un)trusted “Figo” actually got back to me and said he would send me a refurbished one, I thought great, so I waited and waited! Still continuously email them with yet again, hardly no replies and if I did get the odd reply I would have to explain everything again Figo told me I couldn’t have a refund as I was out of my “returns window” No shit Sherlock!!! I got nowhere with them, it’s now Feb 2026, I went back to the UK shop who sent me the scooter back to them (this shop isn’t anything to do with AOVOPRO) and asked them again to contact them for me which they had done for me over the last 11 months! FINALLY in March 2026 a year after emailing them over 200 emails over the year I received my refurbished scooter! If you are thinking of buying from this company I would think again, I’m sure the scooter you buy is ok and not faulty you will be fine but if you need to return you will have no chance with them! They have no returns policy, you can only contact them Hong Kong time a few hours of the day, which for us in the UK is very early in the morning! I wouldn’t want anyone to go through what I’ve had to go through but persistence paid off in the end after 1 year of trying!!!!