Current customer service experience as a teacher.
I am a teacher who works for this company. They are intentionally getting worse and worse with promoting teachers and providing customer service. I recently had a class that I charged five dollars for. The customer service rep is siding with the parent who lied and said I never gave the class. If you love your children and want them to learn English get in touch with the teachers themselves. The customer service rep told me if she believes the parent she will take my money away "even though she is lying". They do not care about teachers because there are so many who are looking for work.