Customer Service is non-existent
4/25 Update: Recieved my replacement. I believe it may have been a refurbished, but well refurbished YUKA 1500. The firmware was already updated and had a small scratch on the body not noticeable, but was there. Powered up everything and it took longer than expected to link to my RTK as the robot data link IP was not the RTK that was in my yard it (it showed it very far away). Once I updated the correct RTK that was in my yard positioning took about 5 mins, and I also put a data sim in my robot. Mapped and sent it on its first cut. Unfortunately new firmware is needed because it was running into my house alot almost taking off my siding. I didn't even map it that close so something is up. Hope a new firmware gets released soon. Update: Original post below. I finally recieved a response and label. I cleaned and repacked my Yuka in the original box according to the instructions and sent it back for a replacement. I will update again if the process went smoothly and my replacement is good to go. Original: I have a Yuka 1500 I ordered with the sweeper. On April 9 just before my Yuka was to mow it went offline and bricked. No connection to app, wifi, button commands charging, but it wasn't dead. It has 4 lights on top and that's it. I immediately called customer support, and after 12 tries I reached a person. I told him the issue and we troubleshooted for about 30 minutes to no avail. He suggested it moves to level 2 and it will need to be replaced, and that's where the ball stopped. They have went ghost on me. I have not recieved any label, communication from tech support and I called 35 times today and could not get customer service to confirm my info and send it in. I've only had it for 2 months and ran it 12 times. I love the thing, but lack of support is having me second guess my purchase. I really was enjoying my Yuka. If mammotion can't make it right I may have no choice to reach out to FTC and BBB to file a complaint.