Customer Service Non-Existent and Sales Process is Very Slow
I went back and forth because their pricing was much higher than others I found, also with 5 yr warranties, but I decided to support a local business. Between the price difference and sales tax, it was going to cost me $400 more, but I did expect I would get it much sooner too. I receive an invoice after filling out a form, and paid it. Then a second one for the sales tax (they don't have it set up to automatically add it for FL deliveries), so I had to pay that one separately. A few hours later I get ANOTHER invoice for $200 with no explanation. I then get an email saying it's for delivery....they offer FREE delivery to commercial locations only, which I knew, but usually it's because a liftgate is needed. My mechanic is an LLC and has a shop in his garage and also a rig with a liftgate for mobile. He gets deliveries from companies like this all the time and has never had a client get charged. I then get ANOTHER invoice for $1500, which I later discover was accidently sent to me. They refuse to waive the $200. I could just have them send it to my business and have him pick it up there, but why should I do that? They want to charge $200 to deliver it 23 miles, but it's free to deliver it 38 miles or to ship it out of State. They opted to lose a $3k sale over $200. Didn't even attempt to save the sale. The whole process was clumsy and frustrating. Go with a company that has better customer service and actually invests in a decent website and can set up their invoices properly, so you aren't having to make multiple payments throughout the day. Literally lost an entire day dealing with this. It should have been one invoice, paid, and a confirmation with the delivery date. Simple. They could have even asked if it can go to my business instead, to try to save the sale, but zero effort was made to provide customer service. Think I may have dodged a bullet....can't imagine what the Warranty process would entail.