美国
their 24/7 support is a big lie. they don't answer many times ,and then when they do answer they give you 2 minutes and then cut you off and you have to start waiting all over again. And then once you get them they don't really answer the questions you ask. The unlimited pack is also deceptive. it's not unlimited, and you can't see how much data you have used before you get throttled. And you have to dig 2 screens deep to see that they are throttling.
bought european plan for great price, but it wouldn't activate. spent an hour on tech support but no help. Poor responsiveness on tech support. Finally they said they would refund, but it will take 10 days. So wasted an hour and lost money for 10 days and no service. Update: Now 3 stars vs. 2. While they did resolve the problem it was the day after so I couldn't access cell in the meantime. But more importantly, the idea that giving me 2 gig of extra data (market value = $4) is worth over an hour of time that I spent troubleshooting, in my view reflects a sentiment of theirs that customer's time waste that they cause is worth close to zero. They really think everything here has been fine and I am guessing will make no changes to the overall process/system/incentives. You can see this in their response below. Instead of saying "we're sorry we let you down", they say "we apologize .. if you feel that we let you down". They are not acknowledging that they actually understand that this was a very bad experience, but rather want to pin the blame on my expectations (i.e. which are that I can activate the card I bought in less than 4 times trying on the same day). In my experience companies that don't have some way of measuring the customer pain tend to ignore it. There is no mention of why this happened or what they plan to do to prevent it from happening to others.