Horrendous and useless "customer support"
Horrendous. I ordered a bunch of VC for NBA 2K21, and they have yet to be added to my account. I checked the status of the order this morning and it had been changed from "processing" to "problem". What does problem mean? I tried contacting the support team. I queued up at 12:13 AM and I AM STILL WAITING at 4:52 PM. I have been number 1 in the queue for over an hour and nothing has happened yet. So instead I contact support via E-mail. I write a decently detailed description of my issue and they have not responded either. Their website states "24-hour online email box", but that has proven not to be the case. I am thoroughly dissapointed with this service, and I am never going to buy from them again. Other people thought their site looked sketchy, but upon purchase it was without problems. That is not my experience. I will continue to contact support to try to get a refund. Wish me luck. -A disappointed "customer"