Unreasonable Response Time & Unfair Penalty
I’ve been using Novelship for over five years, but my recent experience has been extremely disappointing. My item was successfully delivered to their warehouse, yet they gave me only a few hours—on a public holiday—to respond before canceling my sale. Without adequate time to reply, they automatically applied a $19.54 penalty and refused to waive it, despite the situation being beyond my control. To make matters worse, they also charged a return shipping fee, instead of offering a fair resolution. After years of trusting their platform, I expected better treatment for long-time users. Their rigid policies, lack of flexibility, and poor seller protection make it difficult to recommend them anymore. If you’re considering selling through Novelship, be cautious of their unreasonably short response windows, harsh penalties, and lack of support for sellers. I hope they improve their policies to provide a fairer experience, especially for loyal users.