Updated - I have a KF-TM2324 tripod that I wish I…
I have a KF-TM2324 tripod that I wish I loved. But the first time I used it one of the locking tabs broke off. I've exchanged literally 20 emails with customer service since March requesting a replacement part, it's still under warranty, with no resolution. I've supplied name, address, descriptions and pictures at least three times. At one point they seemed to loose any record of my account. I do think the tripod is a good product and the broken part was a fluke. It's too bad the company won't stand behind what it sells. I will never buy anything from them again. Update - After literally many months and many emails with no resolution I posted this negative review. That got their attention. Their reply was almost immediate. The service rep that picked up my problem was very responsive. She quickly understood my complaint and sent replacement parts that arrived in a matter of days, plus she sent a video to demonstrate how to install them. I only need one part but they sent several so now I have spares. I can now say I love my tripod again, it is a joy to use. I think their products are good, it's their customer service that needs to improve. I'm giving them a second chance.