One good, one bad--costly
Ordered twice--the first framed print was perfect, the second I relied on the visualizer tool and it showed the print framed with no mat had a thin pencil border which is why I chose no mat. The product did not look like the image when I ordered or like the image on my receipt. This was clearly a defect in the product yet I had to pay the return shipping and original shipping which amounted to almost $60. I reached out to them to let them know the reason for my return but got no reply. I would not buy another framed print from this company.