Keyboard won't connect, disappointing customer support
I was really excited about the Lofree Flow Lite keyboard (OE921) when I got it through Kickstarter. It worked perfectly for about 2 weeks, but then all connection modes—Bluetooth, wired, and 2.4G—stopped working and the blue Bluetooth light kept blinking fast. Nothing helped, and the keyboard became completely useless. Initially, Lofree support responded and asked for videos, which I provided. However, their follow-up advice was the most basic troubleshooting straight from the user manual, which I had already tried. On top of that, this advice was only relevant for Bluetooth mode, and they completely ignored the issues with 2.4G and wired connections. After that, despite my reminders, I’ve been completely ignored. I’m now stuck with a keyboard that won’t connect and out €107.95 (which is about $117 USD or HK$920). This has been a frustrating and disappointing experience. I had high expectations for Lofree, but the product failed too fast, and the support has been unhelpful. I wouldn’t recommend buying from them. Edit: My smart boyfriend fixed it by completely turning my MacBook's Bluetooth off and on. Somehow, the keyboard showed up again in the Bluetooth devices after that. The issue is still weird since the USB connection didn’t work either, but at least the keyboard works again. Still leaving a 1/5 rating because Lofree's customer support is still terrible.