Don't buy ANY device brand connected with CarlCare. You will regret it.
I bought an infinix phone which I found to be 'locked' when I received it. You have to apply to CarlCare to get it unlocked. I have made six attempts over the last three weeks to get it unlocked with the proper documents and they just keep repeating the same thing - provide the correct document. The unlock appeal process is obviously AI. Their support chat is AI, when you ask for a human you wait hours and get another AI who tries to claim its a human. When you email them you get AI responses. Their AI is not intelligent at all. When you talk to anyone on the phone (the only way to get a human) they are completely clueless and unable to resolve anything - and they don't care. I will never ever buy any device or brand that is connected with CarlCare again, now that I know they exist, I have been sold a phone that is now a useless brick. A couple of hundred dollars completely down the toilet - here's hoping I can at least get a refund from the seller.