Terribly slow handling times
Placed an order on their site and got tracking info (from China) in a relatively timely manner. Unfortunately, after 1 week, there was no movement on that tracking number. Contacted support and after waiting a few days for a reply, they said that it would expedite it and that it should ship out next week. Waited a day after their deadline before asking them to cancel my order. Taking 2+ weeks to ship out an item that you supposedly have in stock is just not acceptable.