The customer service is awful and delivery is expensive and doesn't arrive on time
The customer service is awful. I've had my nanoleaf shapes for 2 years however they just stopped working for no reason about 3-4 weeks ago. I went through a bunch of troubleshoot processes I found online and still couldn't get it to work. After reading many forums, it seems the common issue was the controller no longer working (which makes sense in my case) and people recommended to contact nanoleaf to get a replacement free of charge. I contacted nanoleaf on 7th Jan explaining my issue. I finally got a response on 16th Jan telling me to go through all the basic troubleshooting again.. So I did it all again (after waiting a week for a reply) and if course it didn't work. So I responded on 16th Jan advising this didn't fix the issue and re-explained the issue I was having. Well we are now on the 23rd Jan and I have still not received any response.. So as I wanted a controller quickly due to my husbands job, I purchased a new replacement controller via their website (for a staggering £35..) and then paid a further £8 for DPD 2 day delivery.. This was on 19th Jan and here we are 4 days later without even an inkling that the item has been shipped. For £8 delivery I would expect my item to be next day considering the item is very small and can fit through the letterbox. I am unsure what the hold-up is. So once the next thing goes wrong with the nanoleaf shapes (which I'm sure won't be long as I've had no end of issues with them) they will be binned and I will buy a better product elsewhere as Nanoleaf seem to be cheaply made and their customer service is non-existent.