This company refuses to acknowledge their error.
This company refuses to take responsibility for errors that happened on the user interface (on their website). I showed screenshot proof that I was misled on how close my account was to a breach. Their only response was that my account was breached and they would not even acknowledge my screenshots or my description of what caused me to be misinformed about how close my account was to a breach. I have been a faithful customer for years because I thought they were upright and honest. I was wrong. They are tone-deaf. They won't even acknowledge what I am saying, and they won't escalate it to someone who can help. The only response is "your account is breached, there's no further update required". I have screenshot proof of all of this, in case they delete my objections in the discord chat. They won't do email support. You can only use Discord or WhatsApp to create a ticket, but then the ticket is ignored. When they replied to this, there was no acknowledgement of responsibility for the error or even a response to the screenshot I send which proved it. So I moved this from 2 stars to 1 star.