If I could give zero stars I would
If I could give zero stars I would. We have been requesting a refund for the UPW Sydney 2020 event as it will now be virtual instead of a live event! How they think that not refunding people’s tickets is acceptable is beyond my comprehension. We clearly paid to see Tony Robbins live in person in a massive stadium, to experience the energy in the room, without distractions, to interact with people, to do a fire walk which I have never done and was so excited to experience. This was supposed to be a life changing even which we paid over $1700 for only to be told we now have to sit infront of a computer screen in our houses for 8 hrs a day without giving the option of refunding the ticket and allowing us to purchase it again when we can attend a live event. I have kids at home full time and the worst internet connection I will get absolutely no value out of this at all. It is completely unreasonable and unfair to give these generic responses and refuse to refund people’s money. I will not be letting this go that’s for sure, have already made a complaint through fair trading and the ACCC and have got a nice little group of people to approach a Current Affair with their disgraceful actions. If Tony and his establishment condones this completely unethical behavior, there is nothing I want to learn from him. Ps. Their generic emails and responses to reviews, which I am sure you have experienced just demonstrates the suboptimal company this is.